At Air Jordan Official, customer satisfaction is our top priority. If you are not completely happy with your purchase, we provide a fair return and exchange process.
Eligibility for Returns:
- Returns must be initiated within 14 days of delivery.
- Items must be unused, in their original packaging, and in resellable condition.
- Proof of purchase (order number or receipt) is required.
Return Address:
All returns should be sent to:
2024 Chapel Street, Houston, Texas, United States
Process:
- Contact us at support@airjordanoffincial.shop to request a return authorization.
- Pack the product securely and ship it using UPS or another trackable service.
- Once received and inspected, refunds will be processed to your original payment method.
Non-Returnable Items:
- Gift cards
- Items marked as final sale
- Personalized products
Refund Time:
Refunds typically take 5–10 business days to appear on your statement, depending on your bank or PayPal.
Updated on 3th, August, 2024
